Smiles as a Service: A Play in Three Acts — Christopher Hendrix, Pivotal

October 21, 2016
Smiles as a Service: A Play in Three Acts Sociologists have been researching Emotional Labor since the 1970s, but it has only recently broken into the public’s consciousness. As more people transition into service-oriented jobs, we inevitably perform more and more Emotional Labor. But what exactly is Emotional Labor? Who performs it? And how can individuals, organizations, and companies do better to support people who perform Emotional Labor. Speaker: Christopher Hendrix Chris Hendrix is a senior software engineer and consultant at Pivotal. He believes in a multi-disciplinary approach to software development and education: blending a degree in Materials Science, a self-taught background in Computer Science, and a passion for design. https://twitter.com/materialdesignr
Previous
Why I Left a Successful Startup to Join Pivotal — William Lindner
Why I Left a Successful Startup to Join Pivotal — William Lindner

Why I Left a Successful Startup to Join Pivotal After 3 years at a fast growing startup he co-founded, Wil...

Next Video
Changing the Ratio — Leslie Miley, Slack
Changing the Ratio — Leslie Miley, Slack

Changing the Ratio A look at how tech investment in India and China can be used to change the ratio in Si...