Reimagining Customer Experiences Utilizing Pivotal Cloud Foundry

SpringOne Platform 2017 Jason Michener, Comcast; Vipul Savjani, Accenture Comcast has been on a Cloud-Native Transformation Journey with Pivotal Cloud Foundry for the past 3 years. Recently, Comcast Customer Experience and Engineering Teams were given a seemingly impossible task: Replace a 3rd party AI/ML Customer Service tool by building our own in 8 weeks. Come learn how we leveraged our Pivotal Cloud Foundry service platforms in a hybrid public/private cloud with our best customer experience professionals to fundamentally change how we are engaging with our customers.