Cut the Digital Transformation Fluff: Creating Metrics That Matter

July 18, 2019
As the old adage goes, “you can’t manage what you can’t measure.” But what if the measurements are part of the problem? After all, you can move the needle on what you measure, but there may be unanticipated outcomes. When it comes to transforming how an organization delivers software, how you measure success also needs to change. Despite a marked adoption of agile development practices in the last five years, Forrester Research found that developers haven’t made much progress at delivering software faster. What’s the disconnect? Forrester has found a number of interrelated factors behind organizations that outperform in software delivery. One of them is metrics. Join this webinar with special guests Jeffrey Hammond, Forrester Research Analyst, and Patrick Feeney, Senior Director of IT Digital Products at Healthcare Services Corporation (HCSC), to learn: ● The types of metrics high-performance software teams are using ● Which metrics are counterproductive to improving software delivery ● How HCSC has used metrics to manage software delivery change ● Which roles should be using which metrics and when Speakers: Jeffrey Hammond, Vice President and Principal Analyst, Forrester Research Patrick Feeney, Senior Director, IT Digital Products, Healthcare Services Corporation
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