It's easy to understand what kind of IT culture you need if you're going to improve how you do software, but how do you actually change such a squishy thing? While at SpringOne Platform 2018, I talked with Kyle Campos about how he's done it. We also talk about the phrase "digital transformation" and some sandwich ontology.
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Links
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Kyle's "PCF Killed the ITSM Star" presentations: April 2017, Sep. 2018.
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Also, see his 2017 talk, "Bottom Up Enterprise Transformation." It has a Lego dumpster fire in it.
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More Content by Michael Coté