Pivotal Tracker integration with Zendesk

March 8, 2010 Dan Podsedly

We’ve added Zendesk to the list of applications that Tracker integrates with. Zendesk is a “beautifully simple”, on demand customer support help desk system. This integration allows your development team to prioritize and collaborate around Zendesk tickets as linked Tracker stories, bringing development and support closer together in your organization.

To learn how to set up Zendesk integration for your project, visit the integrations help page. Once enabled, you’ll see a new panel in your project, allowing you to see and drag/drop Zendek tickets into the backlog or icebox. Story comments and state changes will appear in the corresponding Zendesk ticket as comments.

Note: At the moment, the Pivotal Tracker target in Zendesk does not create linked stories in Tracker. We’re working with Zendesk to enable that, and make the two integrations seamless.

About the Author

Biography

More Content by Dan Podsedly
Previous
SnapABug improves integration with Pivotal Tracker
SnapABug improves integration with Pivotal Tracker

SnapABug, a tool that allows you to embed a screen capture help widget on your site, has taken advantage of...

Next
Teach Rails, Save the World
Teach Rails, Save the World

Health Systems 20/20, a United States Agency for International Development (USAID) project, is looking for ...

Enter curious. Exit smarter.

Register Now