Global Support Services is proud to announce our new Customer Portal—designed to provide better usability and self-service for our customers and partners.
The Customer Portal UI is cleaner and sleeker, with better visibility to content which allows us to work in a more aligned manner with the customer.
The new Customer Portal is designed to be very user-friendly. Adding features such as Single Sign On (SSO), Support Entitlements, Ticket and User Management, you will also be able to:
- Access Pivotal Network to download software
- Search Knowledge Base articles for self-help solutions
- View & download documentation
- Learn about Pivotal’s support offerings & policies
In particular, we think users will love the newly redesigned Knowledge Base. Designed to be self-service Knowledge Base, it is easily searchable from anywhere in the portal. The best part? No waiting! Find your answers quickly and easily to common issues and get back in business sooner.
Looking to the future, the portal sets the stage to provide more offerings such as videos or even webcasts and actively receive user feedback. Our journey is just beginning. Stay tuned!
To see our new Customer Portal in action, watch the video below or visit our new portal at support.pivotal.io.
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