Colin Nederkoorn – Disaster management for production apps

April 22, 2014 Robbie Clutton

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Colin Nederkoorn from Customer.io discusses disaster management.

We’re a mission critical app for people. When things go wrong or we have an outage, we often respond in a way that helps people trust us more. I’ll walk through a few times the $#%@ hit the fan and how we handled it (and got better at it).

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